Archive for the 'Online PR' Category

Gáis Craic

 

A few months ago Bord Gais proved themselves to be ahead of the pack when they launched their ‘Big Switch’ campaign on Twitter.  I for one was really impressed with how they communicated their message online, though I did wonder at the time was it really worth it for them i.e. the old ROI question. Was the time dedicated to tweeting to 800 or so followers worth it in terms of conversion to sign ups? How much did that contribute to the impressive 100,000 sign ups to date?

 

Whatever questions there were about the campaign, one thing for sure is they managed to shake the Irish PR industry a little.  All of a sudden every Tom, Dick and Harry PR agency set up a Twitter account and followed media people and other PR people - mind you, I’m not sure if they did anything else with their tweets, but that’s another story.  They also ensured communicating with bloggers was on their standard campaign ‘to do’ list - as I’ve said in previous posts, I’m not sure about this ‘practice’ either.

All that aside, I was sorry to hear on the RTE radio news at 6 pm yesterday that Bord Gáis were in a spot of bother.  RTE’s Environment correspondant reported 4 laptops had been stolen from Bord Gáis.  

 

What’s more, it happened 12 days previous… something sure to rattle a few cages.  Bord Gáis hands were apparently tied here though, as the gardai had not wanted the information in the public domain for operational reasons.

I immediately checked Twitter for information from  @thebigswitchirl   - nothing. Then I checked the Bord Gáis and Big Switch websites - nothing.  It would appear informing RTE, or media relations, had taken precedence over informing the customers themselves via the channel through which they were originally engaged an recruited.

 

Thankfully, the  official statement appeared on the websites and was tweeted late last night.

According to the statement, the laptops contained names, addresses and bank account details of 75,000 Big Switchers. Only one of the four laptops was encrypted, the other three had ’sophisticated password protection’.

Bord Gáis are contacting those affected from today.

Now don’t get me wrong - these things happen and this is not a criticism of Bord Gáis on that level.  I’m not in a position to criticise the level of security used on the laptops as I am no expert.  

While I accept the Gardai had put restraints on who could be told and when, I have to question the level of communication to affected customers.  Bord Gáis have shown how impressive their communication skills can be when it comes to signing customers up - but where were these skills when their customers needed them? Even today, the once noisy tweeter @thebigswitchirl is very very quiet indeed…

 

@BigSwitchIrl Twitter activity

@BigSwitchIrl Twitter activity

Dublin’s 1st MeasurementCamp

On Tuesday last I had the pleasure of attending MeasurementCamp in the Odeon on Harcourt St in Dublin. MeasurementCamp has been going in the UK and the US for some time but this was a first for Dublin. Now, anyone involved in the tech industry will have seen their calendar somewhat fill up in the past few months. You could make a full time job out of attending digital media conferences and networking events - and you could pay anything from €0 to €400 to attend.

I have to say recently I’ve cut back on these events as I had a string of disappointments…these make it difficult to justify putting the time into them and spending the money (Digital Engagement 2009 in the Burlo springs to mind!).

Thankfully, on Tuesday, I found my enthusiasm hiding behind a plate of yummy pastries in the Odeon (thanks to FHS I believe).

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Tweeting away at MeasurementCamp!

The MeasurementCamp assignment had been distributed on Twitter the day before…

For tomorrow’s measurement camp we will split into groups and work through a fictional client brief (below). Please have a look at this beforehand and come armed with thoughts and ideas! The emphasis will be on measurement, rather than the creative behind the campaign.

Client Brief - KSwift

K-Swift are a shoe company that typically target young males, aged 18-30. They are keen to widen their appeal and change their brand image, by launching a new line, aimed at 18-30 yr old women.

The client has an offline marketing campaign which includes traditional PR, television and print advertising, in-store promotions and competition giveaways.

You have been brought in to implement the online campaign, which includes media spend as well as your fees. They are keen to tap into the areas and sites where their target market are active online. KSwift would have clear KPIs but there is opportunity to set your own KPIs, room for creativity and the possibility to integrate offline and online behaviour.

Consider :

* What your campaign would involve (this can be kept quite broad)
* What measures are necessary before, during, and after the campaign
* How you would integrate online marketing with offline
* How you would demonstrate to the client that the campaign has worked – what does ‘success’ look like?
* Are there any ‘traditional’ marketing measures that can be applied to your campaign?
* The benefits of online marketing compared to offline (how would you justify the online budget for the next campaign?)
* What problems might arise for demonstrating the value of your campaign.

The assembled crowd (around 60/70 eager social media fans) were instructed by Mulley to break away from the comfort of their mates and colleagues and join a group of strangers to work on the brief.

I bunked in with the ‘gas’ lads, a boards.ie vetern and a handful of PR ladies  - a tactical move I think you’d agree? I could see from the floor surrounding our table that there was a strong knowledge of all things ’shoe’ .

We got down to business and planned our campaign - launch a microsite “MissK Swift.ie” by holding a photo/videocall with well known macho Irish attempting to walk about in stillettos.  Then an online ‘design your own shoe’ competition  - the winner will feature in Sex and the City 2 believe it or not! Throw in a few facebook ‘what shoe are you’ apps and a bit of offline promotion and Bob’s your uncle.

In hindsight, I think we may have focused too much on the creative and less on the measurement end of things - but we did outline that success would be measured through sales, brand awareness and perception and traffic to the site (including competition entries etc.)

Throughout the brainstorming session there was a fantastic buzz in the room - creativity flowing.  It was a really nice environment to work in.  At the end, one person (or two in one case!) from each group presented their team’s work…I always end up with that job for some reason.

While there was a lot of repetition there were also some really interesting ideas.  I think however, we were all guilty of running away with the creative (come on…when do we ever get to plan a campaign where money is in endless supply?) and focusing less on the measurement end of things, but I think this will come with practice.  I got the impression there were a lot of social media virgins in the room peppered amongst the ‘gurus’ and I’d imagine they probably took the most from the 2 hour session.

We also discussed a subject I feel quite strongly about  - is it necessary to engage bloggers in a campaign just for the sake of it?  of late, many brands and companies are holding blogger events to woo citizen journalist.  Sometimes its necessary and effective, but I can’t help feeling its being done more often to ‘tick a box’.  I fear bloggers, who are not stupid, will start to feel used and will shun these events as they would an unsolicited email!

All in all it was hugely enjoyable, hugely worthwhile, excellently executed (by Lauren Fisher and Damien Mulley) and I for one am looking forward to the next MeasurementCamp Dublin.

@mmcdublin

http://measurementcamp.wikidot.com/measurementcamp-dublin



The Dominos Effect - Why you can’t ignore online PR

Its often difficult to explain to clients the importance of monitoring their reputation online and justifying time and money spent on online communications can be a challenge.

This example will help!

On Monday, April 13, 2009 a couple of Dominos employees took it upon themselves to post this video on YouTube


Within 2 days the video had over 690,000 viewers and was shaping up to be a real social media nightmare for Dominos

On Digg - the video was favored by over 5,000 viewers

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… causing a twitter storm!

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And here’s a snapshot of Google News results for

Dominos Pizza…



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Apart from the obvious  - Dominos problem was they allowed the video to gather attention for 48 hours before responding with this statement

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The moral of the story?

This could happen to any one’s brand - we know that.  What is key is to constantly monitor social media and respond immediately! A global franchise like Dominos simply can’t afford to ignore what’s being said about it online.  Dominos have learned that the hard way.

But its not just global brands, we all need to keep an eye on what’s being said about us online.  This is the new ‘crisis communications’.  If somebody is going to say something negative about you or your brand they are most likely to say it online.  If you are not monitoring the internet, like Dominos, you could have over half a million people knowing the bad news before you do.

So here are some tips for small businesses…

  • regularly ‘Google’ yourself
  • set up Google alerts to monitor your company name, brands, the names of key personnel
  • set up a Twitter account and get int the habit of searching for your company/brand names
  • respond to any comments about you as quickly as possible, interaction and communication can work wonders!

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Irish Blogs

By George, I think they’ve got it! Irish Media on Twitter

by @emilytullytwitter_logo

The Irish media really seem to be getting to grips with Twitter.

RTE radio 1’s Morning Ireland ran a package on it this morning thanks to reporter @ElMcM

Yesterday’s Sunday Tribune and Sunday Times had articles about it

Today, The Irish Times Politics Blog discussed it

Last week, Jenny Kelly (@cupidkelly) of The Ray D’Arcy Show on Today FM started using it

So what Irish journalists and mainstream media types are using Twitter?  For the sake of argument we’ll use the term ‘using’ lightly!

Here’s a preliminary list - feel free to add to it!

Rick O’Shea (@rickoshea) - 2FM DJ and one of the pioneers of twitter broadcasting

Jenny Kelly (@cupidkelly) - Presenter/producer of the Ray D’Arcy Show on Today FM

Mairead Farrell (@cocomairead) - Presenter/researcher of the Ray D’Arcy Show on Today FM

Pamela Halton (@cheekypamela) - Today FM’s Tony Fenton Show

Ray Foley Show (@rayfoleyshow) - Today FM’s Ray Foley Show

Eleanor Burnhill (@elmcm) - Reporter on RTE Radio 1’s Morning Ireland

Dick O’Brien (@dickobrien) - Sunday Business Post journalist

Harry McGee (@harrymcgee) - Irish Times political editor

Louise McSharry (@louisecm) - i102-104 DJ/presenter of iWake Up

Claire & Ger (@claireandger) - Newstalk Breakfast Show

Maria Shannon (@mariaS98) - 98 News reporter

Paraic Gallagher (@paraicnt) - Newstalk Political Correspondant

George Hook (@ghook) - Presenter of The Right Hook on Newstalk

Conor Pope (@conor_pope) Irish Times reporter behind the Pricewatch column

Sophie Gorman (@dayandnightmag) editor of the Irish Independent Friday magazine Day & Night

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Irish Blogs

Online Press Releases - How do you like yours?

Dear Bloggers,

More and more organisations are waking up to the benefits of including you in their contact lists and informing you of what they’re at.

As ‘online PR’ becomes the norm, organisations realise that as well as their own site ranking high in search engines when a keyword is searched, its also of huge benefit to have other websites and blogs saying nice things about them  within the same search results - just like this from IGOpeople’s google search results…

IGO search results

But the question is, how do you, the blogger, the online journalist, like to receive this information?

US company, Shift Communications are credited with pioneering the social media press release, but have things moved on since then? Or is this exactly how you would like to receive information?

For obvious reasons, as a PR professional, I would like to provide information to bloggers in the best and most convenient way.

I’d really appreciate if you could take a moment to share your thoughts on this - I’ll share the data in a later post!

Your Name (required)

Your Email (required)

Your blog address

What elements would you like to see in an online press release addressed to you?

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Irish Blogs

2009 - Get Flexible!

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And no I’m not talking about that New Year’s resolution to exercise more!

2009 is going to be a challenge for most, especially small businesses  - just before Christmas, ISME said 2009 was going to be ‘bleak’ for its members.  But 2009 is also a year of opportunity for the Public Relations industry, opportunity for the industry to reinvent itself and do a bit of PR for PR, get rid of the rip-off image some firms have adopted.  It’s time for PR consultancies to get off their high horse and provide their clients with a bit of flexibility when it comes to billing clients and setting out budgets.

In my opinion, the old ‘retainer’ chestnut is not going to fly this year.  Sad, I know - as an industry we certainly milked that one while it lasted.  And no herd was milked more then the public sector.  This was plain for everyone to see when Brian Lenihan announced last July, that the government would no longer be shelling out to stiletto-ed, clip-board brandishing suited ladies.  All over the country, small PR consultancies buckled under the pressure.  Jobs were lost. More hang in the balance as their client books say goodbye to the infamous ‘quangos’ and local government contracts.1083586_95269118

Now don’t get me wrong, had the government ‘retained’ a little PR expertise at that very moment, they wouldn’t have found themselves steeped in post budget angry OAPs and seething students.  I’m not saying professional PR advice would have stopped them making such decisions (remember it was all about patriotism) but they certainly would have communicated it all a little better.  People would have known where they stood and crucially they would have felt they had been consulted and listened to and this, I believe, would have softened the blow.

1096838_99135370 Wasn’t it the case that the public sector never batted an eyelid at retainers?  Ah, back in the old days… you could pick a figure out of the sky, an estimate of how much time you’d spend on an account each month, and those lovely, accommodating people in Dublin 2 would happily sign up.  What fun was had preparing the statement of hours at the end of the month… ‘charge this under account director, charge that under account manager’.

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But alas, in 2009 the government will spend less then half of what they spend last year and we wave goodbye to all but a few retainers (Lidl, Aldi, Ryanair…).  The private sector follows, SMEs are under pressure and it doesn’t stop there.

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Its time to take all that creativity, an abundance in the PR profession, and apply it to coming up with innovative ways of costing campaigns.  Disposing of retainers for those clients who can achieve their goals without paying a set amount per month.  Those who think outside the ‘€120 per hour for a junior’ box will be the ones to survive 2009.

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IADT/Digital Media Forum: Innovate Media Day

Many thanks to everyone who attended my PR workshop for start-ups in IADT on Wednesday morning with thanks to  MediaCube and the Digital Media Forum. Many of you have gotten in touch since with feedback so thanks so much for that. I always find it difficult to gauge how successful these things are on the day, so feedback is crucial and very much appreciated.

The idea behind the presentation was to provide start-ups with an idea of where to start their PR activity, especially if initial budgets don’t really stretch to hiring a team of consultants. As I explained to attendees, I would obviously recommend you hire a professional - but taking into account the usual extortionate hourly charge for professional PR services, there are steps you can take yourself to get your website/company ‘PR ready’.

As you’ll see from the slides (ashamedly lacking in razzmatazz!), getting as much info about yourself onto your website is a great start and crucial to journalists who’ll want all the information they can get from your site.  In Thursday’s workshop I mentioned www.ifoods.tv as a fantastic example of a website where the media can get all the background their hearts desire!

You can also cut the hours your consultant will spend on your PR plan and therefore save money by knowing exactly who you want to talk to, how you want to reach them, and what your message is.

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Phew, site’s up, what a relief!

Welcome to my website and my blog! I plan on writing terribly exciting posts here(!) so feel free to subscribe. Also if you’ve any feedback about anything on my site I’d love to hear from you.

Happy Christmas and a successful, drama-free New Year.

Emily

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