Tag Archive for 'Online PR'

Tell them something they don’t know!

I came across this thanks to @adrianweckler of the Sunday Business Post - a fantastic example of getting media coverage by providing journalists with factual, interesting and topical data.  No journalist will ever say no to that!

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Absolute Software, a UK based computer security firm, put in a simple Freedom of Information request into the BBC to find out the extent of losses due to theft and loss of IT equipment within the corporation.

This was a great move because:

  • it provided them with the invaluable currency of previously unpublished data
  • it is of interest to the general public who are focused on money wastage
  • it directly places Absolute Software as the remedy to the problem
  • it dishes a bit of dirt on one of the UK’s best known organisations
  • it facilitates discussion on TV licence fees and where they go as well as internet security, bringing Absolute Software out of tech pages and into national news pages

The story received reams of coverage in the UK and further afield.

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Just some of the Google news results for the story

Just some of the Google news results for the story

Offering unique data to the media is a wonderful way of getting some column inches - provided of course, that it is interesting!

A FOI request is just one of the ways of doing this - you can also do a cheap and simple internet survey, comission a survey or go out and vox pop people yourself!

Craft a nice, eye catching press release with the most interesting aspects of your research and you have a good chance of getting some media interest.

Is PR a worthwhile expense for small businesses?

A lot of people tell me they can’t afford PR, especially those involved in micro businesses and SMEs.

My response? “Can you afford not to dabble a little?”

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PR today is a lot better value then it used to be - that’s partly because a lot of service providers have taken a large dose of reality of late and reduced their fees, but its also because of online PR.

Using social media and other web utilities to compliment your traditional media strategy can reap you major benefits with minimal outlay…all you need is a little know how (or a PR person with online knowledge….I know one if you’re stuck)!

But I would say that, wouldn’t I?

So, I got in touch with some people ‘on the ground’ to find out their opinion on whether or not its worth spending a few bob on PR if you’re involved in a start-up or small enterprise.

“Absolutely it’s something they leave out” says Ciara O’Mahony, Press Officer with Enterprise Ireland, who does a lot of work with EI’s HPSUs.

“We work with lots of start-ups and usually they are so consumed with getting their business up and running, focusing on sales leads and coping with limited resources that they forget the importance of promoting it.”

“In my opinion PR is less expensive then other forms of marketing and is much more effective then advertising - especially if you’re trying to attract investors and build your brand.” said Ciara.

newspapers-1“A lot can be achieved with a small budget in PR.  A newspaper clipping from a national daily or Sunday newspaper can gain you serious credibility with investors and further validate you and your product.  Its important to do it right though - speaking to a professional and planning the release of your story properly is crucial to getting it out there.”

Michael Johnson, CEO of Dun Laoghaire County Enterprise Board was also kind enough to share his thoughts.

“In the overall scheme of things, PR is not a top issue for most Micro businesses, unless it has a quirky or innovative aspect. The business generally needs to concentrate more on fundamentals: money, product, service tweaking, marketing and advertising.”

“We are currently trying to raise the issue more in our workshops and courses - PR if done properly and without major cost can be very useful.”

From my own point of view, I think small business has a lot to gain from a reasonably priced PR service and likewise a lot to lose from overpriced services as in this game there are never any guarantees of media coverage.  You just never know when an Icelandic volcano will erupt…

You can read how some of my clients feel about spending a few bob on PR on my Happy Customers page.

If you have any thoughts on the subject please share them below.

Dublin’s 1st MeasurementCamp

On Tuesday last I had the pleasure of attending MeasurementCamp in the Odeon on Harcourt St in Dublin. MeasurementCamp has been going in the UK and the US for some time but this was a first for Dublin. Now, anyone involved in the tech industry will have seen their calendar somewhat fill up in the past few months. You could make a full time job out of attending digital media conferences and networking events - and you could pay anything from €0 to €400 to attend.

I have to say recently I’ve cut back on these events as I had a string of disappointments…these make it difficult to justify putting the time into them and spending the money (Digital Engagement 2009 in the Burlo springs to mind!).

Thankfully, on Tuesday, I found my enthusiasm hiding behind a plate of yummy pastries in the Odeon (thanks to FHS I believe).

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Tweeting away at MeasurementCamp!

The MeasurementCamp assignment had been distributed on Twitter the day before…

For tomorrow’s measurement camp we will split into groups and work through a fictional client brief (below). Please have a look at this beforehand and come armed with thoughts and ideas! The emphasis will be on measurement, rather than the creative behind the campaign.

Client Brief - KSwift

K-Swift are a shoe company that typically target young males, aged 18-30. They are keen to widen their appeal and change their brand image, by launching a new line, aimed at 18-30 yr old women.

The client has an offline marketing campaign which includes traditional PR, television and print advertising, in-store promotions and competition giveaways.

You have been brought in to implement the online campaign, which includes media spend as well as your fees. They are keen to tap into the areas and sites where their target market are active online. KSwift would have clear KPIs but there is opportunity to set your own KPIs, room for creativity and the possibility to integrate offline and online behaviour.

Consider :

* What your campaign would involve (this can be kept quite broad)
* What measures are necessary before, during, and after the campaign
* How you would integrate online marketing with offline
* How you would demonstrate to the client that the campaign has worked – what does ‘success’ look like?
* Are there any ‘traditional’ marketing measures that can be applied to your campaign?
* The benefits of online marketing compared to offline (how would you justify the online budget for the next campaign?)
* What problems might arise for demonstrating the value of your campaign.

The assembled crowd (around 60/70 eager social media fans) were instructed by Mulley to break away from the comfort of their mates and colleagues and join a group of strangers to work on the brief.

I bunked in with the ‘gas’ lads, a boards.ie vetern and a handful of PR ladies  - a tactical move I think you’d agree? I could see from the floor surrounding our table that there was a strong knowledge of all things ’shoe’ .

We got down to business and planned our campaign - launch a microsite “MissK Swift.ie” by holding a photo/videocall with well known macho Irish attempting to walk about in stillettos.  Then an online ‘design your own shoe’ competition  - the winner will feature in Sex and the City 2 believe it or not! Throw in a few facebook ‘what shoe are you’ apps and a bit of offline promotion and Bob’s your uncle.

In hindsight, I think we may have focused too much on the creative and less on the measurement end of things - but we did outline that success would be measured through sales, brand awareness and perception and traffic to the site (including competition entries etc.)

Throughout the brainstorming session there was a fantastic buzz in the room - creativity flowing.  It was a really nice environment to work in.  At the end, one person (or two in one case!) from each group presented their team’s work…I always end up with that job for some reason.

While there was a lot of repetition there were also some really interesting ideas.  I think however, we were all guilty of running away with the creative (come on…when do we ever get to plan a campaign where money is in endless supply?) and focusing less on the measurement end of things, but I think this will come with practice.  I got the impression there were a lot of social media virgins in the room peppered amongst the ‘gurus’ and I’d imagine they probably took the most from the 2 hour session.

We also discussed a subject I feel quite strongly about  - is it necessary to engage bloggers in a campaign just for the sake of it?  of late, many brands and companies are holding blogger events to woo citizen journalist.  Sometimes its necessary and effective, but I can’t help feeling its being done more often to ‘tick a box’.  I fear bloggers, who are not stupid, will start to feel used and will shun these events as they would an unsolicited email!

All in all it was hugely enjoyable, hugely worthwhile, excellently executed (by Lauren Fisher and Damien Mulley) and I for one am looking forward to the next MeasurementCamp Dublin.

@mmcdublin

http://measurementcamp.wikidot.com/measurementcamp-dublin



The Dominos Effect - Why you can’t ignore online PR

Its often difficult to explain to clients the importance of monitoring their reputation online and justifying time and money spent on online communications can be a challenge.

This example will help!

On Monday, April 13, 2009 a couple of Dominos employees took it upon themselves to post this video on YouTube


Within 2 days the video had over 690,000 viewers and was shaping up to be a real social media nightmare for Dominos

On Digg - the video was favored by over 5,000 viewers

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… causing a twitter storm!

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And here’s a snapshot of Google News results for

Dominos Pizza…



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Apart from the obvious  - Dominos problem was they allowed the video to gather attention for 48 hours before responding with this statement

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The moral of the story?

This could happen to any one’s brand - we know that.  What is key is to constantly monitor social media and respond immediately! A global franchise like Dominos simply can’t afford to ignore what’s being said about it online.  Dominos have learned that the hard way.

But its not just global brands, we all need to keep an eye on what’s being said about us online.  This is the new ‘crisis communications’.  If somebody is going to say something negative about you or your brand they are most likely to say it online.  If you are not monitoring the internet, like Dominos, you could have over half a million people knowing the bad news before you do.

So here are some tips for small businesses…

  • regularly ‘Google’ yourself
  • set up Google alerts to monitor your company name, brands, the names of key personnel
  • set up a Twitter account and get int the habit of searching for your company/brand names
  • respond to any comments about you as quickly as possible, interaction and communication can work wonders!

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By George, I think they’ve got it! Irish Media on Twitter

by @emilytullytwitter_logo

The Irish media really seem to be getting to grips with Twitter.

RTE radio 1’s Morning Ireland ran a package on it this morning thanks to reporter @ElMcM

Yesterday’s Sunday Tribune and Sunday Times had articles about it

Today, The Irish Times Politics Blog discussed it

Last week, Jenny Kelly (@cupidkelly) of The Ray D’Arcy Show on Today FM started using it

So what Irish journalists and mainstream media types are using Twitter?  For the sake of argument we’ll use the term ‘using’ lightly!

Here’s a preliminary list - feel free to add to it!

Rick O’Shea (@rickoshea) - 2FM DJ and one of the pioneers of twitter broadcasting

Jenny Kelly (@cupidkelly) - Presenter/producer of the Ray D’Arcy Show on Today FM

Mairead Farrell (@cocomairead) - Presenter/researcher of the Ray D’Arcy Show on Today FM

Pamela Halton (@cheekypamela) - Today FM’s Tony Fenton Show

Ray Foley Show (@rayfoleyshow) - Today FM’s Ray Foley Show

Eleanor Burnhill (@elmcm) - Reporter on RTE Radio 1’s Morning Ireland

Dick O’Brien (@dickobrien) - Sunday Business Post journalist

Harry McGee (@harrymcgee) - Irish Times political editor

Louise McSharry (@louisecm) - i102-104 DJ/presenter of iWake Up

Claire & Ger (@claireandger) - Newstalk Breakfast Show

Maria Shannon (@mariaS98) - 98 News reporter

Paraic Gallagher (@paraicnt) - Newstalk Political Correspondant

George Hook (@ghook) - Presenter of The Right Hook on Newstalk

Conor Pope (@conor_pope) Irish Times reporter behind the Pricewatch column

Sophie Gorman (@dayandnightmag) editor of the Irish Independent Friday magazine Day & Night

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